
"In recent years, property-casualty insurers have made a number of significant but not always highly visible changes in the way they assess risk, set rates and manage claims. The aftermath of Hurricane Katrina exposed the harmful effects of many of these changes on policyholders, especially lower income and minority consumers." "As CFA [The Consumer Federation of America] has tracked these questionable [insurance claim] practices, one insurance company stood out as a leader in creating and exploiting many of these trends. That insurer is Allstate. As a result, CFA launched a detailed investigation of Allstate’s business practices, which found: 1. Excessive rates and profits... 2. Questionable claims settlement practices... 3. Mistreatment of consumers throughout the country in the aftermath of Hurricane Katrina... 4. Unfair rating and underwriting practices... 5. High consumer complaints... 6. Shifting costs to taxpayers... The entire report is available at the Consumer Federation of America's website, www.consumerfed.org.
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